Motability Operations

Our latest customer numbers and a Personal Independence Payment (PIP) update

Our current fleet and the latest PIP statistics

The number of Motability Scheme customers leasing a car continues to grow and is currently at 633,000, with renewal rates remaining steady. The number of customers leasing a powered wheelchair or scooter has also grown and is currently at 17,000.

Take up among PIP qualifiers remains slightly lower than those in receipt of DLA. To-date, over 235,000 new PIP recipients have joined the Scheme, with a further 192,000 customers migrating from DLA to PIP.

Just under 102,000 customers have had unsuccessful assessments; the failure rate remains at around 35 per cent. The Department for Work and Pensions (DWP) still expects to finish reassessments for PIP by March 2020.

For customers who have an unsuccessful PIP reassessment our financial support package remains available. We are also now in a position to offer a level of support (£1000) to those losing access to the Scheme through other stopped allowance situations such as in life PIP assessment. Find out more on transitional support packages please visit the website:

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We want you to help us shape the 2020 Motability Scheme Forum

Find out more about the elements of the Scheme that matter most to you

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Useful Contacts

Delia Ray

Head of Marketing
020 7654 4036

Rachael White

Senior Channel Marketing Executive
020 7654 4133